Student Grievance and Resolution Protocol

This protocol outlines the steps our trainees should follow to address ethical issues or formal complaints that cannot be resolved through direct discussion with the party involved.

1. Internal Resolution (Within the Training Program)

If a student has a complaint or an ethical concern that they are unable to resolve directly with the person concerned (e.g., a peer, a trainer, or a staff member), the student should take the following step:

• Contact the Educational Faculty: Approach any member of the Educational Faculty with whom you feel comfortable. This could be the Training Organizer, a Training Mentor an Assistant Trainer, or a Trainer.

2. Escalation to the Professional Guild

If the issue cannot be satisfactorily resolved by the Educational Faculty within the training program, the next level of escalation is to the relevant professional organization.

Here’s a list of the national guilds of the countries where our training programs take place:

Chile
Asociacion Chilena de Instructores de Feldenkrais
http://achifeldenkrais.wordpress.com/
asoc.felden.chile@gmail.com

Poland
Stowarzyszenie Metody Feldenkraisa w Polsce
stowarzyszeniefeldenkraisa@wp.pl

Portugal
There is no national Feldenkrais Guild in Portugal.
Please contact the IFF directly:
https://feldenkrais-method.org/
iffadmin@feldenkrais-method.org

Russia

Russian Feldenkrais Guild Association
info@feldenkraisguild-russia.com
https://feldenkraisguild-russia.com

Spain

Asociacion Feldenkrais Espana
info@asociacionfeldenkrais.es
http://www.asociacionfeldenkrais.es/

Sweden

Svenska Forbundet for Auktoriserade Feldenkraispedagoger (SFAF)
info@feldenkraismetoden.org
http://www.feldenkraismetoden.org/

Additionally we’d like to provide you with a list of all official IFF Member Associations, in case the association your are looking for isn’t listed or up-to-date:
https://feldenkrais-method.org/iff/member-organizations/  

Grievance Review: After you have contacted the national Guild or Association, the local Guild’s Grievance or Ethics Committee will investigate the complaint using their established protocol if the complaint involves a person certified by them (or for whom this is their primary Guild). If the person is certified by another international Guild, the complaint will be referred to that certifying organization.

Support and Follow-up: The local Guild contact person will monitor the progression of the resolution to ensure the matter is formally concluded.

3. Complaints Involving Non-Guild Members or the Training Organizer

In the specific event that the complaint targets the Training Organizer or any related person who is not a certified member/practitioner of a professional Guild, the local Guild will not handle the complaint directly.

• Referral to the Accrediting Board: The local Guild will refer the matter to the Accrediting Training Accreditation Board (TAB) (e.g. the NATAB). The TAB will then be responsible for resolving the issue and has the authority to take actions such as suspending or cancelling the Training’s accreditation.
• Absence of a Local Guild: If no local Guild is available, the student will be provided with the contact details for the Accrediting TAB to proceed directly with the complaint.

4. Disciplinary Action and Notification

If the reviewing Grievance or Ethics Committee determines that disciplinary action is necessary:

• Board Action: They will inform their Governing Board, which will implement the appropriate measures. This may include a formal reprimand, suspension, or revocation of certification (or membership).
• Required Notification: The Certifying Guild must inform the Accrediting TAB of the action taken so that the TAB can address any related matters pertaining to the Training.
• International Notification: The Certifying Guild is also obligated to inform all other relevant Governing Bodies and Guilds internationally that disciplinary action has been taken.